7BSM2003 Operations and Business Analytics - University of Hertfordshire

Learning Outcome 1: Knowledge and Understanding tested in this assignment:
Learning Outcome 2: Evaluate the role of data, analytics and associated technologies in adding value to a variety of organisations
Learning Outcome 3: Appraise the appropriate use of business analytics to support operational decision making to create and addvalue to a business

Skills and Attributes tested in this assignment:
• Formulate, evaluate and reflect on operations management issues to be able to determine which business analytical technique is most beneficial
• Critique the importance of information sharing within the organisation and appraise the impact of this information on decision-making within an organisation
• Determine the appropriate tools and make recommendations to inform and support strategic decision making

Description of the assignment:

You are employedas a consultant for the Students' Union Shop and should
- Report on their current business, pointing out any existing problems;
- Suggest improvements to their current strategies;
- Provide them with an efficient tool for easily evaluating their current performance using the data provided or new data in a similar format.

You are required to produce a model using Excel, which could be used by the Students' Union Shopmanagement team for evaluation of their performance using the data provided or any new data that becomes available in a similar format. The model should be supported by technical documentation, which should give details of the analysis method used, include a description of how it was implemented in a spreadsheet and a brief description of how to use the spreadsheet. You are also required to produce a main report which should review the current situation of the Students' Union Shop queueing system and suggest ways of improving the service level. You must give a convincing argument to support the improvements you are suggesting, e.g. by showing the cost-benefit of adding an extra cashier in terms of staff utilisation and customer waiting time.

The Students' Union Shop management team are very busy and so value concise reports. Each report should be no more than 10 pages and the total number of pages should not exceed 15.

Attachment:- Operations and Business Analytics.rar

Attachment:- Assignment Data.rar