Unit 4 Management and Operations - Higher National Diploma in Business

Leadership, Management and Operation Concepts

Learning Outcome 1: Differentiate between the role of a leader and the function of a manager.

Learning Outcome 2: Apply the role of a leader and the function of a manager in given contexts.

Learning Outcome 3: Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation.

Learning Outcome 4: Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.

Assignment Brief

You are the Human Resource Manager for [an organisation of your choice] and have been asked by the CEO to investigate the impact of leaders and managers on the operations of this ever-growing company.

You will need to produce a report for the senior leadership team that includes the following:

1. An introduction to the organisation and management structure.

2. Definition and roles of both managers and leaders, highlighting the differences between management and leadership.

3. The different roles of management and leadership in application to different organisational situations, supported by theories and concepts.

4. How theories such as ‘chaos theory' and ‘management by objectives' apply to the organisation and how these have supported growth and sustainable performance.

5. Conclusions on how managers and leaders have made an impact on the organisation and recommendations for future improvements.

Since reporting on the role of management and leadership within [the above chosen organisation] as the HR Manager, the CEO and founder have now asked you to feedback on best approaches and practices with regards to operations management.
This will take the form of a 15-minute presentation to the leadership team that will address how the leadership and management team can improve overall operations within the company.

To assist with this you will need to investigate external business factors that impact upon operational management and the decisions the management team makes.

The presentation slides should cover the following areas:

1. An introduction to the key operations of the organisation.

2. Details of each of the key operational functions, identifying the roles and responsibilities of managers in the key operational functions.

3. Explanation of the key operational approaches to operations management and their value.

4. An evaluation of the impact of external business environment factors that affect decision-making by leaders and managers.

5. How operational efficiencies can be improved to successfully meet business objectives
using appropriate management and leadership approaches.

6. Conclusions and supported recommendations for future improvements to be taken by the organisation.

Attachment:- Management and Operations.rar