Introduction to Operations Management

1. Understand how operations concerns the creation of value for the customer

2. Discuss how operations interfaces with other business functions

3. Discuss the dominant influence of local and short-term priorities on decision-making and the need for a systems approach supported by theory.

4. Explain how the concept of variability, uncertainty, capacity and inventory relate to different operations environments.

5. Contrast the relative merits of the 3 basic capacity planning options.

6. Discuss the trade-off relationship between the performance objectives, variability and buffer choices.