Introduction to Operations Strategy

Question 1: Discuss the tension between local and global performance represented in a cloud conflict diagram.

Question 2: Understand how delivery systems exhibit distinct trade-off choices.

Question 3: Critically evaluate buffering options in relation to trade-off choices.

Question 4: Illustrate the relationship between variability, Order Winning Criteria (OWC) and the choice of buffering mechanism.

Question 5: Evaluate the importance of separating out delivery systems with different OWC and the ongoing need to refocus and realign delivery systems.