5HR01 Employment Relationship Management - Imperial College London

Level 5

This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and to understand the significant impact this can have on organisational performance.

Case Study

You are the newly appointed people practice professional at REBU, an organisation operating globally within the gig economy. REBU offer users the facility to arrange and schedule transport using their mobile application software. Currently the organisation offers transportation and food delivery services across the globe.

Its main offices are based in Austin, however it has offices in 75 locations across the world with most being in the USA. Over the last 12 months, REBU has seen its profits rise by 54%, mainly in the food delivery sector.

One of the emerging trends is sustainability and moving to more electric transport with an objective to have zero-emissions within the next 10 years. REBU have been successful, particularly in the last 12 months.However,
retention of staff is a problem, with turnover increasing by 5% every quarter. During exit interviews,some of the key reasons stated for leaving are working conditions and wages. To achieve its aims and objectives REBU need to review the employment relationship to create better working lives which would result in less turnover and more successful organisational performance.

Preparation for Tasks:

• At the start of the assignment, you are encouraged to plan your assessment work with your assessor and, where appropriate, agree milestones so they can help you monitor your progress.
• Refer to the indicative content in the unit guide and support your evidence.
• Pay attention to how your evidence is presented.Remember, you are working in the people developmentteam for this task.
• Ensure that the evidence generated for this assessment remains your own work.

You will also benefit from:

• Acting on formative feedback from your assessor.
• Reflecting on your own experiences of learning opportunities,training and continuing professional development.
• Taking advantage of the CIPD factsheets, reports and podcasts, and any other online material on these topics.

Task 1-Briefing paper to the Board of Directors

You have been asked by the Board of Directors to produce a briefing paper which outlines how REBU can improve employee engagement.

Your briefing paper must include:

• A review of emerging developments to approaches to employee voice and engagement and it must provide:
o Three recommendations on how REBU can improve approaches to employee voice and engagement based on your review. The recommendations must include clear and actionable justifications.
o A critical evaluation of the interrelationship between employee voice and organisational performance focusing on high-performance work practices.
o An assessment of surveys, suggestion schemes and team meetings as approaches that can be used drive employee engagement.
o Adiscussion of the differences between employee involvement and employee participation and how these can be used to build effective employment relationships within REBU.
• A conclusion explaining the concept and design of better working lives in order that REBU to promote good physical and mental health work practices.