Task 1

Create appropriate answers to these interview questions and showcase your skills, competencies and relevant experience.

1. Tell me about yourself.

2. What are your strengths and weaknesses?

3. What particular skills do you bring to this role?

4. Imagine you had an angry customer, what would you do to leave the customer feeling satisfied?

5. Give me an example of a difficult decision you've had to make in your job? What made it difficult and what was the outcome?

Task 2: Reflective Commentary (300-500 words)
Answer the following questions on this week's sessions. You may choose to answer the questions one at a time or write in paragraphs.
Which aspect of today's session did I find most interesting? Why?
One thing I learnt
I'm not sure about...
I might have learnt more if ....
Things I want to do now...

3. Personal Development Plan
Think about the results of the questionnaire you did and the information from today's lesson. What have you learnt about yourself and your skills? Are you satisfied with your results? Is this an area that could be improved? If so, consider making this topic one of your Development Episodes.
Complete the PDP below by answering the questions fully with specific details.Remember that it is normal for your ideas and PDP to change as the course continues and your priorities alter.
STEP 1: Identify Your Development Needs
A. Why are you seeking development at this time?

B. What are you seeking to develop at this time?

C. Emphasis: What do you need? What is your specific goal?

STEP 2: Identify Your Development Options
D. What steps could you take to developthe new knowledge, skills and behaviours?
E.g. read more about the topic? Watch some videos about the topic? Practise the skill
every day for 30 minutes? Organise the way you learn?

Think about your own learning preferences and adapt the task to suit.

E. Considerations arising from ‘why', ‘what' and ‘how'
Speed: How quickly do you need to develop the knowledge, skills or behaviours identified?

F: Identify Your Development Options

STEP 3: Plan for Development Activities
G. Write down the steps you will take to accomplish your task.
What could go wrong with your plan?
What will you do if your original plan does not work well?
Think of an alternative way to achieve your goal.

STEP 4: Undertake Development Activities
H. List your development activities completed throughout the semester

STEP 5: Apply new knowledge/ skills/ behaviours in the workplace
How do you intend to use this new knowledge/ skills/ behaviour in the workplace?

STEP 6: Review and Repeat
Reflect on how this new knowledge/ skill / behaviour helped in your professional development

Attachment:- Portfolio tasks 6.rar